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How Can a Customer Receive SR updates To An Email Address Other Than One In Their Profile (Doc ID 2005829.1)

Last updated on JANUARY 23, 2018

Applies to:

My Oracle Support - Version 3.3.1.0.0 to 3.3.1.0.0
Information in this document applies to any platform.

Goal

Is to identify how a customer can receive email updates from an Service Request (SR) on an email address not listed in their profile. 

Please note: this change will be effective for that SR only and will not alter customer's profile.

Solution

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