Connecting to My Oracle Support Community (MOSC) Fails with Error Message "Unauthorized Access to this place or content is restricted" (Doc ID 2020565.1)

Last updated on JUNE 22, 2017

Applies to:

My Oracle Support - Version 6 and later
Information in this document applies to any platform.

Symptoms

An approved Customer Support Identifier (CSI) user is unable to access the Community site from inside My Oracle Support (MOS).  After logging into MOS, clicking the Community tab to navigate to the My Oracle Support Community results in the following error:

Unauthorized Access to this place or content is restricted.
If you think this is a mistake, please contact your administrator or the person who directed you here. 

 


Steps to Reproduce:

   1. Log in to My Oracle Support (Support.oracle.com)
   2. Select the Communities tab
   3. New tab or window opens and error is seen. 

Due to this issue, the user cannot access or use the My Oracle Support Community (MOSC) site.

Changes

 

Cause

Sign In with your My Oracle Support account

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