Unable to Download Software from Software Delivery Cloud - Message: Full Name Associated with your Oracle Account is Invalid. (Doc ID 2103051.1)

Last updated on FEBRUARY 04, 2016

Applies to:

My Oracle Support - Version 3.3.1.0.0 to 3.3.1.0.0
Information in this document applies to any platform.

Symptoms

On Software Delivery Cloud at http://edelivery.oracle.com/

When attempting to download software,
the following message occurs.

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Thank you for accessing Oracle Software Delivery Cloud. Unfortunately we are unable to process your request due to the following:

  The full name associated with your Oracle account is invalid.

Please make the corrections noted above to your Oracle.com account to be able to access the Oracle Software Delivery Cloud. For further details regarding validating your email address or making changes to your Oracle account please see Frequently Asked Questions.


STEPS
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The issue can be reproduced at will with the following steps:
1. Go to http://edelivery.oracle.com/
2. Sign in
3. Message shows up and unable to continue to download screen

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, user cannot download the software

Cause

Sign In with your My Oracle Support account

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