Partner unable to see all the associated end customer Support Identifiers when creating a new Service Request Profile in My Oracle Support
(Doc ID 2110416.1)
Last updated on FEBRUARY 04, 2019
Applies to:My Oracle Support - Version 126.96.36.199.5 to 188.8.131.52.5
Information in this document applies to any platform.
In My Oracle Support, creating a new Service Request Profile.
Partner is not able to see all the associated end customer Support Identifiers in the list when searching on the customer name.
Partner has to manually scroll through the full list to select the relevant Support Identifier which is very time-consuming. Partner is unable to search for associated end customer Support Identifier successfully; search results do not match the search criteria entered.
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