Partner unable to see all the associated end customer Support Identifiers when creating a new Service Request Profile in My Oracle Support (Doc ID 2110416.1)

Last updated on FEBRUARY 25, 2016

Applies to:

My Oracle Support - Version 3.2.0.0.5 to 3.2.0.0.5
Information in this document applies to any platform.

Symptoms

In My Oracle Support, creating a new Service Request Profile.

Partner is not able to see all the associated end customer Support Identifiers in the list when searching on the customer name.

Partner has to manually scroll through the full list to select the relevant Support Identifier which is very time consuming. Partner is unable to search for associated end customer Support Identifier successfully, search results do not match the search criteria entered.

Cause

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