Consolidated issue for users who are not receiving Single Sign-On Verification Emails (Doc ID 2162633.1)

Last updated on MARCH 08, 2017

Applies to:

My Oracle Support - Version 3.3.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Some users who create an account on either https://www.oracle.com or My Oracle Support at https://support.oracle.com are not receiving the Single Sign-On Verification email.  This can cause users access issues, including the ability to download software at the Oracle Software Delivery Cloud website.

Cause

Sign In with your My Oracle Support account

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