Unable To Create SR For End User CSI Due to SI Name Change - Error: 16.07.04-09:42:59.975-6840 (Doc ID 2163455.1)

Last updated on JULY 24, 2016

Applies to:

My Oracle Support - Version 2.0.2 to 3.3.1.0.0
Information in this document applies to any platform.

Goal

The Support Partner is unable to create an SR for an End User.

Reviewed, and affirmed there are no Entitlement or Contract Data issues present on the End User CSI.

However, upon closer inspection of the CSI, it appears the SI Name had been changed from 1800**** -> Sols Clusters

Solution

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