Unable To Create SR For End User CSI Due to SI Name Change - Error: 16.07.04-09:42:59.975-6840
Last updated on JULY 24, 2016
Applies to:My Oracle Support - Version 2.0.2 to 188.8.131.52.0
Information in this document applies to any platform.
The Support Partner is unable to create an SR for an End User.
Reviewed, and affirmed there are no Entitlement or Contract Data issues present on the End User CSI.
However, upon closer inspection of the CSI, it appears the SI Name had been changed from 1800**** -> Sols Clusters
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms