Filenames in native multi-byte language are failing to upload to MOS (Doc ID 2191794.1)

Last updated on MAY 06, 2017

Applies to:

My Oracle Support - Version 6 to 6 [Release 6]
Information in this document applies to any platform.

Symptoms

When customers attempt to upload files from customer portal when creating SR, MOS refuses with an error saying 'File uploaded is empty. Please upload a file that is not empty.'.
It was introduced in MOS 16.3 production.

Cause

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