The Product Type Dropdown For CRM On Demand Is Blank And Therefore I Can't Make A Selection (Doc ID 2195956.1)

Last updated on OCTOBER 24, 2016

Applies to:

My Oracle Support - Version 3.3.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On :   My Oracle Support version  16.1,

ACTUAL BEHAVIOR  
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Trying to create an On Demand Service Request the "Problem Type" is not displaying values to select.

EXPECTED BEHAVIOR
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That the "Problem Type" list of value provide the different options to select and to proceed with the Service Request creation

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to the "On Demand" tab, click at the "Create SR" button
2. At the section "Identify Issue - What is the Problem?",  specify the "Problem Summary" and the "Problem Description".
3. At the section "Identify Issue - Where is the Problem?", on the "Problem Type" field, click the List Of Value arrow
< No option to select >

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create Service Request at the My Oracle Support site.

Cause

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