Account Does Not Exist Or Invalid Login Trying To Login To Http://www.oracle.com (Doc ID 2197612.1)

Last updated on OCTOBER 27, 2016

Applies to:

My Oracle Support - Version 3.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  My Oracle Support  version16.3,

ACTUAL BEHAVIOR  
---------------
Creating a My Oracle Support account using a mail distribution list as account name
the account verification cannot be completed, mails received from Oracle.

EXPECTED BEHAVIOR
-----------------------
To complete the account creation and verification in order to used the account with the mail list members.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a My Oracle Support account using the account name and email the name of a distribution mail list.
2. The customer cannot access to the account, trying to log in received the message  "Invalid login".

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the generic account selected a the mail distribution list members.

Cause

Sign In with your My Oracle Support account

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