Unable to see Support Identifier(SI) when creating a Service Request
(Doc ID 2229578.1)
Last updated on APRIL 23, 2024
Applies to:
My Oracle Support - Version 3.3.1.0.0 and laterInformation in this document applies to any platform.
Symptoms
When creating a Service Request, some customers are unable to see target Support Identifier(SI) in My Oracle Support(MOS) portal.
Removing browser cookie/history did not help even following instruction in a document below.
Unable To See Option To Create SR Or View SRs Under Service Requests Tab in My Oracle Support (<Document 1302578.1>)
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |