Unable to see Support Identifier(SI) when creating a Service Request (Doc ID 2229578.1)

Last updated on JUNE 07, 2017

Applies to:

My Oracle Support - Version 3.3.1.0.0 and later
Information in this document applies to any platform.

Symptoms

 When creating a Service Request, some customers are unable to see target Support Identifier(SI) in My Oracle Support(MOS) portal.

 Removing browser cookie/history did not help even following instruction in a document below.

    Unable To See Option To Create SR Or View SRs Under Service Requests Tab in My Oracle Support (<Document 1302578.1>)

Cause

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