Unable to see Support Identifier(SI) when creating a Service Request
Last updated on DECEMBER 20, 2017
Applies to:My Oracle Support - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
When creating a Service Request, some customers are unable to see target Support Identifier(SI) in My Oracle Support(MOS) portal.
Removing browser cookie/history did not help even following instruction in a document below.
Unable To See Option To Create SR Or View SRs Under Service Requests Tab in My Oracle Support (<Document 1302578.1>)
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