Data Correction- Serial Number Reflects Incorrect Product in My Oracle Support (MOS) (Doc ID 2231990.1)

Last updated on FEBRUARY 15, 2017

Applies to:

My Oracle Support - Version 3.3.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : My Oracle Support

ACTUAL BEHAVIOR
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When creating a Technical Service Request for specific Serial Number, the reflected Hardware product populates incorrectly.

STEPS
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1. Log in to MOS (support.oracle.com)
2. Select the 'Service Requests' tab
3. Select 'Create SR'
4. Enter Serial Number in Hardware Serial Number field, and validate


BUSINESS IMPACT
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The issue has the following business impact:
User not able to create technical Service Request for specific product. This might cause delays in support and affect business.

Cause

Sign In with your My Oracle Support account

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