Printing a Service Request sorted by 'Oldest on Top' in My Oracle Support. (Doc ID 2254748.1)

Last updated on APRIL 14, 2017

Applies to:

My Oracle Support - Version 3.3.1.0.0 and later
Information in this document applies to any platform.

Symptoms

 There is a problem in printing a service request sorted by 'Oldest on Top'.

  1) Login to My Oracle Support.

  2) Go to Service Request tab.

  3) Select a Service Request.

  4) Select 'Oldest on Top' from 'Sort by' drop down menu at upper area on the window.

  5) Confirm the SR notes are shown as oldest on top and click a print icon at right upper corner.

  6) It shows SR notes as 'Newest on Top' way.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms