Support Identifier Is Showing INACTIVE In MOS (Doc ID 2286611.1)

Last updated on JULY 19, 2017

Applies to:

My Oracle Support - Version 3.3.1.0.0 to 3.3.1.0.0
Information in this document applies to any platform.

Symptoms

Support Identifier is new and comes up in Install Base, however, the SI shows No Support status in My Oracle Support

User is unable to add the Support Identifier to My Oracle Support profile

 

Cause

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