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Oracle Platinum Services Remote Fault Monitoring Overview (Doc ID 2313987.1)

Last updated on AUGUST 18, 2020

Applies to:

Oracle Platinum Services
Information in this document applies to any platform.

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Remote Fault Monitoring is a deliverable of Oracle Platinum Services. Oracle Platinum Services remotely monitors for faults in the hardware, database, operating system and networking components of Certified Platinum Configurations twenty-four (24) hours per day, seven (7) days per week and provides a mechanism to trigger the creation of a Service Request (SR) on behalf of the customer. Fault Monitoring is subject to the Oracle Platinum Services Technical Support Policy.

The document provides an overview of the Oracle Platinum Services Remote Fault Monitoring framework and detail a sample list of activities that may be performed to monitor a Certified Platinum Configuration.

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Fault Monitoring focuses on helping you maintain system and component functionality. Oracle determines whether an event constitutes a fault. For a list of Oracle Platinum Services fault monitoring events, please see please see Appendix I in http://www.oracle.com/us/support/library/platinum-fault-monitoring-1958297.pdf

 

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