MOS Help: Getting Started
(Doc ID 2321364.1)
Last updated on JANUARY 14, 2020
Applies to:
My Oracle SupportInformation in this document applies to any platform.
Purpose
MOS Customer Portal Help: Getting Started
This Help file is a more current version of the MOS Customer Portal Help. It replaces the previous versions for English, Chinese, Japanese and Korean.
Scope
Customers using the My Oracle Support (MOS) Customer Portal.
Details
To view full details, sign in with your My Oracle Support account. |
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In this Document
| Purpose |
| Scope |
| Details |
| 2. Getting Started |
| 2.1 My Oracle Support Concepts |
| 2.1.1 Support Identifiers |
| 2.1.1.1 Working with Large Numbers of SIs |
| 2.1.2 Main Location Phone Number Information |
| 2.1.3 Message Center |
| 2.1.4 PowerView |
| 2.1.4.1 Creating a PowerView |
| 2.1.4.2 Selecting a PowerView |
| 2.1.4.3 Editing a PowerView |
| 2.1.4.4 Removing a PowerView |
| 2.1.4.5 Using the PowerView Button |
| 2.1.5 Dashboards |
| 2.1.5.1 Regions |
| 2.1.5.1.1 Adding Regions |
| 2.1.5.1.2 Rearranging Regions |
| 2.1.5.1.3 Removing and Restoring Regions |
| 2.1.5.1.4 Reset to Defaults |
| 2.1.5.1.5 Working with Table Regions |
| 2.1.5.2 Time Stamps |
| 2.1.6 Online Help |
| 2.1.7 Favorites |
| 2.1.7.1 Hot Topics |
| 2.1.8 Knowledge |
| 2.1.9 Chat |
| 2.1.9.1 How do I enable chat notifications? |
| 2.1.9.2 Who can I chat with? |
| 2.1.9.3 What happens if I set my status to Not Available? |
| 2.1.9.4 How do I join a chat in progress if the chat window was closed? |
| 2.1.9.5 How do I use Chat? |
| 2.1.9.6 How will my chat session be stored? |
| 2.1.9.7 Can I provide feedback on my chat session? |
| 2.2 My Oracle Support Overview |
| 2.2.1 Dashboard |
| 2.2.2 Knowledge |
| 2.2.3 Service Requests |
| 2.2.4 Patches and Updates |
| 2.2.5 My Oracle Support Community |
| 2.2.6 Certifications |
| 2.2.7 Managed Cloud Services |
| 2.2.8 CRM On Demand |
| 2.2.9 Systems |
| 2.2.10 Collector |
| 2.2.11 Advanced Customer Services |
| 2.2.12 Proactive Hardware Services |
| 2.2.13 Settings |
| 2.3 Using My Oracle Support |
| 2.3.1 Providing Feedback to Oracle Support |
| 2.3.2 Logging a Non-Technical Service Request |
| 2.3.3 My Account and Sign Out |
| 2.3.4 Viewing Additional Regions |
| 2.3.5 Removing and Restoring Regions |
| 2.3.6 Viewing Table Data |
| 2.3.7 Exporting Table Data |
| 2.3.8 Opening My Oracle Support in Multiple Browser Windows Simultaneously |
| 2.3.9 Accessibility Tips |
| 2.3.10 Searching the Knowledge Base |
| 2.3.11 File Formats for Downloading Documents |
| 2.3.12 Supported Browsers |
| 2.3.13 Web Conferencing with Oracle Support |
| 2.3.14 Resetting Your Password |
| 2.3.15 Contact Oracle Global Customer Support |
| 2.3.16 Troubleshooting |
| 2.3.16.1 What should I do if I receive an error while using My Oracle Support? |
| 2.3.16.2 I added an SI. Why is it not showing up? |
| 2.3.16.3 Has my SI expired? |
| 2.3.16.4 I do not see any data in a region and I expect I should. |
| 2.3.16.5 My pages are not rendering correctly. |
| 2.3.16.6 Other Resources for Troubleshooting |
| 2.4 Customers Using Micros Products |
| 2.5 Mobile My Oracle Support |
| 2.6 Video Training |
| References |