MOS Help: Service Requests
(Doc ID 2325863.1)
Last updated on NOVEMBER 09, 2024
Applies to:
My Oracle SupportOracle Fusion Procurement Contracts Cloud Service - Version N/A to N/A [Release 1.0]
Information in this document applies to any platform.
Purpose
MOS Customer Portal Help: Service Requests
This Help file is a more current version of the MOS Customer Portal Help. It replaces the previous versions for English, Chinese, Japanese and Korean.
Scope
My Oracle Support
Information in this document applies to any platform.
Customers using the My Oracle Support (MOS) Customer Portal.
Details
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Purpose |
| Scope |
| Details |
| 5. Service Requests |
| 5.1 Viewing Service Requests and Bugs |
| 5.1.1 What is the Service Requests region? |
| 5.1.2 What is a Non-Technical SR? |
| 5.1.3 What is a Draft SR? |
| 5.1.4 What is an End Customer SR? |
| 5.1.5 How do I view a Service Request in a new tab? |
| 5.1.6 How do I change the time stamp from relative time to actual time? |
| 5.1.7 How do I filter or search for a service request? |
| 5.1.8 How do I view more SRs in the service requests regions? |
| 5.1.9 What is the Bug Tracker region? |
| 5.1.10 What do the bug status numbers mean? |
| 5.1.11 What do the different severity classifications mean? |
| 5.2 Creating Service Requests |
| 5.2.1 What is Ask in Community? |
| 5.2.2 How do I create an SR? |
| 5.2.3 How do I save, update, and delete a draft SR? |
| 5.3 Working with Service Requests |
| 5.3.1 How can I apply PowerView and Advanced filters? |
| 5.3.2 What are preferred contact methods? |
| 5.3.3 How do I change the primary contact for an SR? |
| 5.3.4 How do I update an SR? |
| 5.3.5 How do I Request Management Attention on an SR? |
| 5.3.6 What are SR details by email? |
| 5.3.7 How do I close an SR? |
| 5.3.8 How do I reopen a closed SR? |
| 5.3.9 How do I upload a file? |
| 5.3.10 How do I view an uploaded file? |
| 5.3.11 How do I delete an uploaded file? |
| 5.3.12 How do I print an SR? |
| 5.4 Customizing Settings |
| 5.4.1 How do I show or hide columns? |
| 5.4.2 How do I sort SRs or bugs? |
| 5.5 Service Request Wizard |
| 5.5.1 General Questions about the Service Request Wizard |
| 5.5.1.1 What is a Service Request Profile? |
| 5.5.1.2 How do I create an SR using an SR profile? |
| 5.5.1.3 What should I do if I start the wrong kind of SR? |
| 5.5.1.4 How long after an SR has been closed before files and attachments associated with the SR are deleted? |
| 5.5.1.5 How do I copy an existing SR? |
| 5.5.2 How do I create a software SR? |
| 5.5.3 How do I create a Platinum or Engineered System SR? |
| 5.5.4 How do I create a hardware SR? |
| 5.5.5 How do I create an SR using an Oracle configuration manager configuration? |
| 5.5.6 How do I create a Cloud Services SR? |
| 5.5.7 How do I create a Managed Cloud Services SR? |
| 5.5.8 How do I create an SR if I am a partner? |
| References |