MOS Help: Patches and Updates
(Doc ID 2326933.1)
Last updated on FEBRUARY 23, 2021
Applies to:
My Oracle SupportInformation in this document applies to any platform.
Purpose
MOS Customer Portal Help: Patches and Updates
This Help file is a more current version of the MOS Customer Portal Help. It replaces the previous versions for English, Chinese, Japanese and Korean.
Scope
My Oracle Support
Information in this document applies to any platform.
Customers using the My Oracle Support (MOS) Customer Portal.
Details
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In this Document
| Purpose |
| Scope |
| Details |
| 6. Patches and Updates |
| 6.1 Patching Quick Links |
| 6.2 Patch Searches |
| 6.2.1 Searching by Patch Name, Number, or Bug Number (Simple) |
| 6.2.2 Searching by Product or Family (Advanced) |
| 6.2.2.1 How do I limit my search to patches updated since a specified time or within a date range? |
| 6.2.2.2 What do I enter for Product or Product Family? |
| 6.2.2.3 Why can't Platform and Language be selected at the same time? |
| 6.2.2.4 When searching by Product or Family, are patch search product names identical to Knowledge product names? |
| 6.2.3 Filtering Search Results |
| 6.2.4 Searching for Specific Products or Platforms |
| 6.2.4.1 How do I search for BEA Smart Update patches in My Oracle Support? |
| 6.2.4.2 How do I search for Sun patches in My Oracle Support? |
| 6.2.4.3 Can I search for patches for products that are part of a specific release of E-Business Suite R12? |
| 6.2.4.4 Can I search for JD Edwards patches? |
| 6.2.4.5 Where do I search for Sun Firmware, BIOS and related updates, Solaris patches, and Solaris recommended patch sets? |
| 6.2.4.6 Where do I search for Sun patches and updates? |
| 6.2.4.7 Where can I find the Sun patch readme files? |
| 6.2.5 Searching Using Configurations Based Recommendations |
| 6.2.5.1 View Patch Recommendations |
| 6.2.5.1.1 What is the Patch Recommendations region? |
| 6.2.5.1.2 Why are there no recommendations? I am sure there should be some. |
| 6.2.5.1.3 How can I view all patches associated with a target type or a classification? |
| 6.2.5.1.4 How can I filter patch recommendations? |
| 6.2.5.1.5 How can I search for a patch recommendation? |
| 6.2.5.1.6 Why is configuration manager version 10.3.2 or higher required for patch recommendations? |
| 6.2.5.2 Suppress Recommendations |
| 6.2.5.2.1 Learn about patch recommendation suppression |
| 6.2.5.2.2 How do I suppress patch recommendations? |
| 6.2.5.2.3 How do I un-suppress patch recommendations? |
| 6.2.5.2.4 Will my suppressions be seen by others on my team? |
| 6.2.5.2.5 How does suppression affect the counts on the patch recommendation charts? |
| 6.2.5.3 Print Recommendations |
| 6.2.6 Using the Recommended Patch Advisor |
| 6.2.6.1 What do I do if I cannot find the product I am interested in under the Recommended Patch Advisor selection? |
| 6.2.6.2 How do I find mandatory patches for certifications? |
| 6.2.6.3 What do I do if I do not want to perform a search but I would like to know exactly what recommended patches I am missing? |
| 6.2.6.4 How can I use aliases to find products in the Recommended Patch Advisor? |
| 6.2.7 Sharing a Search Results Link |
| 6.2.8 Frequently Asked Search Questions |
| 6.2.8.1 Why do I search for a product by one name and then use another name elsewhere? |
| 6.2.8.2 How can I see a list of my previous searches? |
| 6.2.8.3 Why search by patch type? |
| 6.2.8.4 Is searching by description the same as the title of the patch? |
| 6.2.8.5 How do I find the latest PSU or SPU? |
| 6.2.8.6 What are the different patch classifications? |
| 6.2.8.7 What are the different search filters? |
| 6.3 Patch Details |
| 6.3.1 Viewing Related Knowledge Documents |
| 6.3.1.1 What is related knowledge for a patch? |
| 6.3.1.2 What is the Recommendations / Certifications section on the Patch Details page? |
| 6.3.2 Viewing Trends and Downloads |
| 6.3.2.1 Why do some patches have download trend data, some do not? |
| 6.3.3 Viewing Community Feedback |
| 6.3.3.1 What is a patch review and why display them? |
| 6.3.3.2 Can I reply to an existing posted review? I see a number of great responses to my original review. |
| 6.3.3.3 Why show community feedback on a patch page? |
| 6.3.3.4 I posted to the community and now I don't see it? |
| 6.4 My Oracle Support Conflict Checker Tool |
| 6.5 Patch and Upgrade Plans |
| 6.5.1 Working with Plans |
| 6.5.2 Using the Plan Wizard |
| 6.5.2.1 Step 1: Plan Information |
| 6.5.2.2 Step 2: Patches |
| 6.5.2.2.1 What are the reasons that patches are added to a plan? |
| 6.5.2.2.2 How do I remove a recommended patch from the plan? |
| 6.5.2.2.3 Why suppress patches in a plan? |
| 6.5.2.2.4 What happens if I try to switch releases for an upgrade plan while in an existing upgrade plan? |
| 6.5.2.2.5 Can I suppress a patch with the status Maintain Existing Fix? |
| 6.5.2.3 Step 3: Validation |
| 6.5.2.3.1 Analyze Patches |
| 6.5.2.3.2 Identify and Request Merge Patches |
| 6.5.2.4 Step 4: Review and Download |
| 6.5.3 Viewing Patch and Upgrade Plans |
| 6.5.4 Miscellaneous Plans Questions |
| 6.5.4.1 Why don't I see a particular release in the Release list in the Upgrade Planner region? |
| 6.5.4.2 Can I add any patch to a plan? |
| 6.5.4.3 How do I add a plan to my favorites? |
| 6.5.4.4 Why can't I see specific targets in a plan? |
| 6.6 Patch Downloads |
| 6.6.1 What is Extended Support? |
| 6.6.2 Download Direct |
| 6.6.2.1 Download from the Patch Search Results Page |
| 6.6.2.2 Download from the Patch Details Page |
| 6.6.3 Download Using WGET |
| 6.6.4 Download Multiple Patches |
| 6.6.5 Download Language Patches |
| 6.6.6 Frequently Asked Download Questions |
| 6.6.6.1 Why is the Download button disabled? |
| 6.6.6.2 What is the fastest way to download all of the files and language packs for a patch? |
| 6.6.6.3 How do I download a patch from the Patch Details page? |
| 6.6.6.4 Why do you recommend using a download manager? |
| 6.6.6.5 How can I download more than one patch from the list on the left when looking at a single patch? |
| 6.6.6.6 When I download a patch, why am I asked for a password? |
| 6.6.6.7 What hardware-related downloads are available from Patches & Updates? |
| 6.7 Patch Related Activity |
| 6.8 Video Training |
| References |