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MOS Help: Managed Cloud Services (Doc ID 2328317.1)

Last updated on APRIL 16, 2021

Applies to:

My Oracle Support
Managed Cloud Services Non Outage Incident
Information in this document applies to any platform.

Purpose

MOS Customer Portal Help: Managed Cloud Services

This Help file is a more current version of the MOS Customer Portal Help.  It replaces the previous versions for English, Chinese, Japanese and Korean.

Scope

 My Oracle Support
 Information in this document applies to any platform.
 Customers using the My Oracle Support (MOS) Customer Portal.

Details

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In this Document
Purpose
Scope
Details
 10. Managed Cloud Services
 10.1 Managed Cloud Services
 10.1.1 What is the Managed Cloud tab?
 10.1.2 Who can see the Managed Cloud tab?
 10.1.3 Should I use PowerView with the Managed Cloud tab?
 10.2 Managed Cloud Home
 10.2.1 What is the Managed Cloud Home page?
 10.2.2 What is the Announcements region?
 10.2.3 What is the Pending Requests region?
 10.2.4 What is the Planned Changes region?
 10.2.4.1 How do I search for an RFC?
 10.2.4.2 How do I create an RFC?
 10.2.4.3 How do I view my RFCs?
 10.2.4.4 How do I update an RFC?
 10.2.4.5 How do I close an RFC?
 10.2.4.6 How do I cancel an RFC?
 10.2.5 What is the Service Requests region?
 10.2.5.1 How do I search for an SR?
 10.2.5.2 How do I create an SR?
 10.2.5.3 How do I view SRs?
 10.2.5.4 How do I update an SR?
 10.2.5.5 How do I close an SR?
 10.3 Services
 10.4 Requests
 10.4.1 What is the Managed Cloud Services Requests page?
 10.4.2 What is the Changes page?
 10.4.2.1 What is the Planned Changes region?
 10.4.2.2 What is the RFC Profiles region?
 10.4.3 What is the Incidents page?
 10.4.3.1 What is the Service Requests region?
 10.4.3.2 How do I create a Managed Cloud Services SR?
 10.4.3.3 What is the Non-Technical Service Requests region?
 10.4.3.4 What is the Auto Generated Service Requests region?
 10.4.3.5 What is the Draft SRs region?
 10.5 Access Control
 10.5.1 What is the Authorized Approvers page?
 10.5.2 What is the Environments page?
 10.6 Reports
 10.6.1 What is the Managed Cloud Reports page?
 10.6.2 What are Change Request reports?
 10.6.3 What are Assessments reports?
 10.6.4 What are Security Scorecard reports?
 10.7 Documents
 10.7.1 What is the Managed Cloud Documents page?
 10.7.2 How do I expand the folder tree?
 10.7.3 How do I add a new folder?
 10.7.4 How do I upload a file?
 10.7.5 How do I view a file?
 10.7.6 How do I rename a file or folder?
 10.7.7 How do I delete a file or folder?
 10.7.8 How do I refresh the page?
 10.8 Calendar
 10.8.1 What is the Managed Cloud Calendar?
 10.8.2 How do I change the calendar time zone?
 10.8.3 Can I view data for a specific environment?
 10.8.4 How do I manually add a calendar entry?
 10.8.5 How do I delete or edit a manual entry?
 10.9 Organization
 10.9.1 What is the Organization page?
 10.9.2 What is the Contacts region?
 10.9.3 What is the Locations region?
 10.9.4 What is the Customer Management Team region?
 10.10 Policies
 10.10.1 What is the Policies page?
 10.11 CEMLI

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