MOS Help: Settings
(Doc ID 2328900.1)
Last updated on MARCH 31, 2020
Applies to:
My Oracle SupportInformation in this document applies to any platform.
Purpose
MOS Customer Portal Help: Settings
This Help file is a more current version of the MOS Customer Portal Help. It replaces the previous versions for English, Chinese, Japanese and Korean.
Scope
My Oracle Support
Information in this document applies to any platform.
Customers using the My Oracle Support (MOS) Customer Portal.
Details
To view full details, sign in with your My Oracle Support account. |
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In this Document
| Purpose |
| Scope |
| Details |
| 15. Settings |
| 15.1 Personalization |
| 15.1.1 How do I change the language that My Oracle Support displays? |
| 15.1.2 What is the preferred contact method? |
| 15.1.3 How do I change the language for Service Requests? |
| 15.1.4 How do I change the default time zone? |
| 15.1.5 How do I customize accessibility options in My Oracle Support? |
| 15.1.6 How do I make messages appear in pop-up windows? |
| 15.1.7 How do I reset message warnings? |
| 15.1.8 How do I reset page customization selections? |
| 15.1.9 Can I specify the download protocol? |
| 15.2 My Account |
| 15.2.1 Support Identifiers |
| 15.2.1.1 How do I find my Support Identifier if I have a hardware serial number? |
| 15.2.1.2 How can I customize the Support Identifiers table? |
| 15.2.1.3 What are the Critical Systems and Milestones columns? |
| 15.2.1.4 Who can set permissions? |
| 15.2.1.5 How do I add an SI to a Profile? |
| 15.2.1.6 How do I find my CUA? |
| 15.2.1.7 How do I view SI license information? |
| 15.2.1.8 Who to contact if your Support Identifier is due to expire or has already expired? |
| 15.2.1.9 How can I become a CUA for an SI? |
| 15.2.1.10 What Service Request Notifications are available? |
| 15.2.2 Account Profile |
| 15.2.2.1 How do I edit my account profile information? |
| 15.2.2.2 Who can update my personal information? |
| 15.2.2.3 How do I refresh my profile? |
| 15.3 Hot Topics E-mail |
| 15.3.1 What is Hot Topics E-Mail? |
| 15.3.2 What are site alerts? |
| 15.3.3 How do I set up and enable Hot Topics E-mail? |
| 15.4 Knowledge Preferences |
| 15.5 Service Requests Profiles |
| 15.5.1 Adding a Service Request Profile |
| 15.5.2 Editing a Service Request Profile |
| 15.5.3 Deleting a Service Request Profile |
| 15.6 Manage or View Users |
| 15.6.1 How do I view users? |
| 15.6.2 How do I edit privileges for users? |
| 15.6.3 How do I grant user access to an SI? |
| 15.6.4 How do I fix accounts with problems? |
| 15.7 Pending User Requests |
| 15.7.1 What is a pending user request? |
| 15.7.2 How do I approve a pending user request? |
| 15.7.3 How do I deny a pending user request? |
| 15.8 Support Identifiers |
| 15.8.1 What are Support Identifier Groups? |
| 15.8.2 Support Identifiers - CUAs Enabled for Support Identifier Groups |
| 15.8.2.1 How do I search for an SI that I am administering? |
| 15.8.2.2 What are Default Support Identifiers? |
| 15.8.2.3 Managing Support Identifiers |
| 15.8.2.3.1 How do I add or edit the name of an SI? |
| 15.8.2.3.2 How do I add or edit an SI description? |
| 15.8.2.3.3 How do I hide an SI? |
| 15.8.2.3.4 How do I change default privileges for an SI? |
| 15.8.2.3.5 How do I set Auto Approve? |
| 15.8.2.3.6 What are Service Request Details by Email? |
| 15.8.2.3.7 What is the Critical Systems column? |
| 15.8.2.3.8 What are milestones? |
| 15.8.2.3.9 How do I create a new SI? |
| 15.8.2.3.10 How do I duplicate an SI? |
| 15.8.2.4 Managing Users |
| 15.8.2.4.1 How do I search for a specific user associated with an SI? |
| 15.8.2.4.2 How do I change a user's privileges? |
| 15.8.2.4.3 How do I add a user from one SI to another SI? |
| 15.8.2.4.4 How do I remove a user from an SI? |
| 15.8.2.5 Managing Assets |
| 15.8.2.5.1 How do I edit assets? |
| 15.8.2.5.2 How do I add hardware assets in batch mode? |
| 15.8.2.5.3 How do I add a contact to an asset? |
| 15.8.3 Support Identifiers - CUAs Not Enabled for Support Identifier Groups |
| 15.8.3.1 How do I search for an SI that I am administering? |
| 15.8.3.2 How do I change the name of an SI? |
| 15.8.3.3 How do I add a description to an SI? |
| 15.8.3.4 How do I change default privileges for an SI? |
| 15.8.3.5 What are Service Request Details in Email? |
| 15.8.3.6 What is the Critical Systems column? |
| 15.8.3.7 What are milestones? |
| 15.8.3.8 How do I change user privileges? |
| 15.8.3.9 How do I set Auto Approve? |
| 15.8.3.10 How do I search for a specific user associated with an SI? |
| 15.8.3.11 How do I add a user to an SI? |
| 15.8.3.12 How do I remove a user from an SI? |
| 15.8.4 SI Expiry Notification to CUAs in the My Oracle Support Message Center |
| 15.9 Audit |
| 15.10 Associate Collectors |
| 15.11 Deactivated Collections |
| 15.12 Custom System Properties |
| 15.12.1 Viewing Custom Attributes |
| 15.12.2 Adding a Custom Attribute |
| 15.12.3 Editing a Custom Attribute |
| 15.12.4 Deleting a Custom Attribute |
| References |