Adding a new CUA for an expired Support Identifier
Last updated on NOVEMBER 21, 2017
Applies to:My Oracle Support - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
Customer may request to add a new employee or new CUA onto an expired Support Identifier in case previous customer CUA left company but still needs to review historical service requests associated with it. Customer may try to perform 'Access Request' from MOS Customer Portal but it will show an error such as 'Failed to add Support Identifier'. It is because the Support Identifier is already expired and 'No Support' is set in My Oracle Support inside.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms