Adding a new CUA for an expired Support Identifier

(Doc ID 2331124.1)

Last updated on NOVEMBER 21, 2017

Applies to:

My Oracle Support - Version 3.3.1.0.0 and later
Information in this document applies to any platform.

Goal

 Customer may request to add a new employee or new CUA onto an expired Support Identifier in case previous customer CUA left company but still needs to review historical service requests associated with it. Customer may try to perform 'Access Request' from MOS Customer Portal but it will show an error such as 'Failed to add Support Identifier'. It is because the Support Identifier is already expired and 'No Support' is set in My Oracle Support inside.

Solution

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