Unable To Create Technical Service Request due to 401 Error
(Doc ID 2357725.1)
Last updated on FEBRUARY 09, 2018
Applies to:My Oracle Support - Version 22.214.171.124.0 to 126.96.36.199.0
Information in this document applies to any platform.
On : My Oracle Support
User is getting the following error during SR creation in My Oracle Support when trying to include a Java code snippet in the Problem description field:
"A connection to the server has failed. (status=401)"
The issue can be reproduced at will with the following steps:
1. Log into My Oracle Support
2. Open the SR Creation widget from the Service Request tab by clicking the SR Create button
3. Try to submit an SR which contains a Java code snippet
Due to this issue, the user is not able to submit a Service Request with that specific Java code snippet included in the Problem description field.
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