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Managing Pre-Sales Site Survey Installation Service Requests : GCSGCH, GCSSRM (Doc ID 2357924.1)

Last updated on FEBRUARY 01, 2019

Applies to:

My Oracle Support - Version 6 and later
All Platforms
Information in this document applies to any platform.

Purpose

This is the process by which an Installation Coordinator will create and manage Pre-Sales Site Survey Installation Service Requests. The Pre-Sales Site Survey Installation Service Request is created when:
• An email request from Sales is received via the alias.
• The Regional Installation Coordinator will create the Pre-Sales Site Survey Installation Service Request.
• The Installation coordinator will own the Installation Service Request and be responsible for the creation of the Field Service tasks, coordination with the customer on an as needed basis and the closure of the Install SR.

See Document 2242286.1 How to find Support Procedure content (Formerly the Desk Manual), for searching tips to help you find the Support Procedures document that you want.

Click here to access CMR - Change Management Repository for information on Roles and Responsibilities.

Click here to access the Oracle Diagnostic Methodology (ODM) wiki page.

Migrated from Desk Manual document PRGCH047

Scope

Area: Global Regional Installation Coordinators

Area: Service Request Management ISP

Group: Regional Installation Coordinators

Details

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In this Document
Purpose
Scope
Details
 Introduction
 Policy
 Alternate Process Information
 Responsibility
 Business Process Goal
 Critical Success Factors
 Ownership
 Activity Preface
 Tasks
 Regional Installation Coordinator
References

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