Customer User Administration (CUA) FAQ
(Doc ID 238871.1)
Last updated on FEBRUARY 26, 2020
Applies to:Support Tools > My Oracle Support
My Oracle Support - Version 2.0.2 and later
Information in this document applies to any platform.
A Quick Overview Of The Customer User Administration Functionality.
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In this Document
|Questions and Answers|
|What is Customer User Administration (CUA)|
|What are the Benefits of Customer User Administration?|
|What Does a My Oracle Support Customer User Administrator Do?|
|How many Customer User Administrators (CUAs) may I have?|
|Do I need to contact Oracle to request the privileges?|
|What happens if my only Customer User Administrator is deleted or leaves the company?|
|How does a MyOracleSupport user request to become an administrator for their Customer Support Identifier (CSI) when the only previous administrator(s) are no longer with the company?|
|What happens if my Customer User Administrator does not respond to my request?|
|Can a CUA remove administration privileges from another CUA?|
|How are CUAs notified of new requests to approve pending users or pending Support Identifiers?|
|What is the limit on the number of CUAs allowed for each Support Identifier?|
|When multiple CUAs exist for a Support Identifier, which CUA or CUAs receive notification of a pending request?|
|When a user adds a Support Identifier to their profile and multiple CUAs exist for that Support Identifier, which CUA's name and contact information will the requesting user be given?|
|Are there reasons for or against creating a My Oracle Support CUA account under a name such as "XYZadmin"?|
|A Quick Overview|
|1. Register a new User with existing My Oracle Support Admin against a Support Identifier|
|2. My Oracle Support User Adds Support Identifier To Profile where Support Identifier has an Existing CUA|
|3. My Oracle Support CUA Activates or Denies New User or New Support Identifier Request|