Customer User Administration (CUA) FAQ
(Doc ID 238871.1)
Last updated on MARCH 14, 2023
Applies to:
Support Tools > My Oracle SupportMy Oracle Support - Version 2.0.2 and later
Information in this document applies to any platform.
Purpose
A Quick Overview Of The Customer User Administration Functionality.
Questions and Answers
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In this Document
| Purpose |
| Questions and Answers |
| What is Customer User Administration (CUA) |
| What are the Benefits of Customer User Administration? |
| What Does a My Oracle Support Customer User Administrator Do? |
| How many Customer User Administrators (CUAs) may I have? |
| Do I need to contact Oracle to request the privileges? |
| What happens if my only Customer User Administrator is deleted or leaves the company? |
| How does a MyOracleSupport user request to become an administrator for their Customer Support Identifier (CSI) when the only previous administrator(s) are no longer with the company? |
| What happens if my Customer User Administrator does not respond to my request? |
| Can a CUA remove administration privileges from another CUA? |
| How are CUAs notified of new requests to approve pending users or pending Support Identifiers? |
| What is the limit on the number of CUAs allowed for each Support Identifier? |
| When multiple CUAs exist for a Support Identifier, which CUA or CUAs receive notification of a pending request? |
| When a user adds a Support Identifier to their profile and multiple CUAs exist for that Support Identifier, which CUA's name and contact information will the requesting user be given? |
| Are there reasons for or against creating a My Oracle Support CUA account under a name such as "XYZadmin"? |
| A Quick Overview |
| 1. Register a new User with existing My Oracle Support Admin against a Support Identifier |
| 2. My Oracle Support User Adds Support Identifier To Profile where Support Identifier has an Existing CUA |
| 3. My Oracle Support CUA Activates or Denies New User or New Support Identifier Request |
| Additional Information |
| References |