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Customer User Administration (CUA) FAQ (Doc ID 238871.1)

Last updated on FEBRUARY 26, 2020

Applies to:

Support Tools > My Oracle Support
My Oracle Support - Version 2.0.2 and later
Information in this document applies to any platform.

Purpose

A Quick Overview Of The Customer User Administration Functionality.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 What is Customer User Administration (CUA)
 What are the Benefits of Customer User Administration?
 What Does a My Oracle Support Customer User Administrator Do?
 How many Customer User Administrators (CUAs) may I have?
 Do I need to contact Oracle to request the privileges?
 What happens if my only Customer User Administrator is deleted or leaves the company?
 How does a MyOracleSupport user request to become an administrator for their Customer Support Identifier (CSI) when the only previous administrator(s) are no longer with the company?
 What happens if my Customer User Administrator does not respond to my request?
 Can a CUA remove administration privileges from another CUA?
 How are CUAs notified of new requests to approve pending users or pending Support Identifiers?
 What is the limit on the number of CUAs allowed for each Support Identifier?
 When multiple CUAs exist for a Support Identifier, which CUA or CUAs receive notification of a pending request?
 When a user adds a Support Identifier to their profile and multiple CUAs exist for that Support Identifier, which CUA's name and contact information will the requesting user be given?
 Are there reasons for or against creating a My Oracle Support CUA account under a name such as "XYZadmin"?
 A Quick Overview
 1. Register a new User with existing My Oracle Support Admin against a Support Identifier
 2. My Oracle Support User Adds Support Identifier To Profile where Support Identifier has an Existing CUA
 3. My Oracle Support CUA Activates or Denies New User or New Support Identifier Request
 
 Additional Information
References

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