How to link a Support Identifier to an Oracle Partner Network(OPN) customer's Support Identifier Group
(Doc ID 2415886.1)
Last updated on OCTOBER 12, 2018
Applies to:My Oracle Support - Version 184.108.40.206.0 and later
Information in this document applies to any platform.
If OPN(Oracle Partner Network) customer wants to link a Support Identifier(SI) with an OPN Group SI starting from 999, they will have to manually move/copy the assets under the source SI to the Group SI. (Copy is recommended)
The source SI having assets to move/copy is usually a parent partner SI of the Group SI or an End User SI. In this case, the End User SI must be linked with the parent partner SI. (When user performs 'Create SR' with the parent partner SI in MOS, if you can enter End User SI, then it indicates that the linkage between them is made as expected. If it is not linked, MOS shows an error. Then, please create a Non-Technical SR to Oracle Support for further investigation.)
Unexpected unlink assets from SI Group and the parent SI may happen when:
- Contract owner(party ID) changed
- Contract type(direct/indirect) changed
- Contract expiration happened
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