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Oracle Cloud at Customer Best Practices: How Customers Can Manage Contacts on SRs Logged by Oracle Cloud Operations (Doc ID 2560606.1)

Last updated on JUNE 08, 2023

Applies to:

My Oracle Support - Version and later
Oracle Private Cloud at Customer - Version N/A and later
Oracle Cloud at Customer - Version N/A and later
Oracle Big Data Cloud Machine - Version N/A and later
Oracle Database Exadata Cloud Machine - Version N/A and later
Information in this document applies to any platform.


In certain scenarios related to the Cloud at Customer system maintenance and/or patching activities, Oracle needs to engage customers for joint coordination or other tasks. This is done via Oracle-initiated Service Requests (SRs) logged by Oracle Cloud Operations.

This document describes how a Customer User Administrator (CUA) of a Cloud at Customer Support Identifier (SI) can manage customer contacts on the Oracle-initiated SRs. For more information on the CUA role and responsibilities, refer to Customer User Administration (CUA) FAQ (Doc ID 238871.1)


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