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Gen 1 Oracle Cloud at Customer Best Practices: How Customers Can Manage Contacts on SRs Logged by Oracle Cloud Operations (Doc ID 2560606.1)

Last updated on JULY 24, 2024

Applies to:

My Oracle Support - Version 3.3.1.0.0 and later
Oracle Private Cloud at Customer - Version N/A and later
Oracle Cloud at Customer - Version N/A and later
Oracle Big Data Cloud Machine - Version N/A and later
Gen 1 Exadata Cloud at Customer (Oracle Exadata Database Cloud Machine) - Version N/A and later
Information in this document applies to any platform.

Goal

In certain scenarios related to the Cloud at Customer system maintenance and/or patching activities, Oracle needs to engage customers for joint coordination or other tasks. This is done via Oracle-initiated Service Requests (SRs) logged by Oracle Cloud Operations.

This document describes how a Customer User Administrator (CUA) of a Cloud at Customer Support Identifier (SI) can manage customer contacts on the Oracle-initiated SRs for Gen 1 Cloud at Customer systems. For more information on the CUA role and responsibilities, refer to Customer User Administration (CUA) FAQ (Doc ID 238871.1)

Solution

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