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Why are Some Customers sometimes unable to Choose Multiple Accounts in the Support Identifier Search Field? (Doc ID 2662852.1)

Last updated on AUGUST 11, 2020

Applies to:

My Oracle Support - Version 2.0.2 to
Information in this document applies to any platform.


This note explains what causes some users to be intermittently unable to select multiple Support Identifiers (SI's) when creating a Service Request (SR) when they used to be able to, and the steps required to resolve that issue.


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