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Why are Some Customers sometimes unable to Choose Multiple Accounts in the Support Identifier Search Field? (Doc ID 2662852.1)

Last updated on AUGUST 11, 2020

Applies to:

My Oracle Support - Version 2.0.2 to 3.3.1.0.0
Information in this document applies to any platform.

Goal

This note explains what causes some users to be intermittently unable to select multiple Support Identifiers (SI's) when creating a Service Request (SR) when they used to be able to, and the steps required to resolve that issue.

Solution

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In this Document
Goal
Solution
References


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