How to Enable or Disable Remote Access (Green Button) as customer in Oracle Advanced Support Gateway 9.x
(Doc ID 2712234.1)
Last updated on SEPTEMBER 18, 2020
Applies to:Oracle Platinum Services - Version N/A to N/A
Information in this document applies to any platform.
The Platinum RAC (Remote Access Control) feature of the OASG (Oracle Advanced Support Gateway) allows enabling or disabling of the SSLVPN (Secure Sockets Layer Virtual Private Network) connection.
Disabling the SSL VPN prevents Oracle from inbound access to the gateway and the Certified Platinum Configuration.
Oracle requires periodic inbound access to the Gateway and the Certified Platinum Configuration to provide both reactive and proactive Platinum Support Services.
Oracle’s ability to perform the Platinum Support Services is contingent upon the SSL VPN connection to the gateway being enabled.
Please review the Oracle Platinum Services Technical Support Policy at: https://www.oracle.com/us/support/library/platinum-services-policies-1652886.pdf. Also, you can review the Oracle® Advanced Support Gateway Security Guide at: https://docs.oracle.com/cd/E41177_01/pdf/E40643.pdf.
Note: The Remote Access Control feature is NOT available to customers with an Internet Protocol Security (IPSec) VPN configuration.
For more details refer to: https://www.oracle.com/us/support/premier/inbound-access-requirements-2212881.pdf.
Until gateway release 3.9 customers had the option to enable/disable remote access through the command line (CLI).
Starting with gateway 4.x release the remote access can be enabled/disabled by customer using the gateway portal (of GUI).
From version 5.x, the CLI menu has been re-manufactured and the VPN toggle feature is not available anymore. The only supported way to enable / disable the VPN is via the GUI.
This article will focus on the gateway portal option.
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