My Oracle Support Banner

How to Enable or Disable Remote Access (Green Button) as customer in Oracle Advanced Support Gateway (Doc ID 2712234.1)

Last updated on NOVEMBER 08, 2022

Applies to:

Oracle Platinum Services - Version N/A to N/A
Information in this document applies to any platform.


The Platinum RAC (Remote Access Control) feature of the OASG (Oracle Advanced Support Gateway) allows enabling or disabling of the SSLVPN (Secure Sockets Layer Virtual Private Network) connection.
Disabling the SSL VPN prevents Oracle from inbound access to the gateway and the Certified Platinum Configuration.
Oracle requires periodic inbound access to the Gateway and the Certified Platinum Configuration to provide both reactive and proactive Platinum Support Services.
Oracle’s ability to perform the Platinum Support Services is contingent upon the SSL VPN connection to the gateway being enabled.
Please review the Oracle Platinum Services Technical Support Policy at: Also, you can review the Oracle® Advanced Support Gateway Security Guide at:

Note: The Remote Access Control feature is NOT available to customers with an Internet Protocol Security (IPSec) VPN configuration.
For more details refer to:


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.