My Oracle Support Banner

Customer Success Services (aka Advanced Customer Services) - Frequently Asked Questions (FAQ) (Doc ID 3024786.1)

Last updated on MAY 24, 2024

Applies to:

My Oracle Support - Version 3.3.1.0.0 to 3.3.1.0.0
Information in this document applies to any platform.

Purpose

 This note pulls together the most important information customers and engineers need to know regarding Customer Success Services (aka Advanced Customer Services).

Questions and Answers

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Purpose
Questions and Answers
 How does a customer contact CSS to sign up for Upgrade Support (aka Market Driven Support)?
 How can CSS team help with CRU installation?
 Who do I contact for CSS services already purchased?
 Who do I contact for CSS services under negotiation?
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.