How to contact Oracle Global Customer Support (Doc ID 3038995.1)

Last updated on AUGUST 09, 2024

Applies to:

Purpose

 This document outlines Oracle Global Customer Support (GCS-HUB) team’s scope and the process for contacting it.

Scope

Oracle Global Customer Support team has a Non Technical role and provides remote, non-technical assistance to facilitate resolutions to customer questions and issues.

Examples of requests handled by the team:

• Creation, Management and Resolution of the Non-Technical Service Requests (MyOracle Support Portal queries - MOS registration, navigation, technical and usability issues, Entitlement status queries, namely just about anything a customer could ask that is not technical or specific to an Oracle product)
• Following-up on existing Service Requests upon customer's request, including initiation of escalation requests
• Translation services - Provide local language support, Technical SR translation to English, Oracle Web and Audio conference calls (real time)

The GCS team is not offering support on product functionality (either "Break/Fix" or "How To").

*NOTE: Oracle Global Customer team provides 24x7 essential support via webortal, livechat, phone in English and additionally, in 27+ other Local Languages during the countries' business hours, in order to address the incoming queries in real-time.

Details

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.