How to contact Oracle Life Sciences (LSGIU) Support team (Doc ID 3039008.1)

Last updated on AUGUST 19, 2024

Applies to:

Purpose

This document outlines the procedure for contacting the Oracle Life Sciences Support (LSGIU  - Life Sciences Global Industries Unit) support team.

Scope

Oracle Life Sciences provides pharmaceutical and biotechnology organizations with innovative products that optimize clinical research and development, improve patient outcomes, and accelerate value-based care.

Find the Life Sciences product list below:

• Clinical Products:  ClearTrial, Oracle Clinical (OC), Clinical Development Analytics (CDA), Clinical One Cloud Service: Data Collection (incl. integration with Central Coding and CRF Submit), Randomization and Trial Supply Management (RTSM), Digital Gateway (Integration Hub) and HS Learn Manager, Clintrial, Data Management Workbench (DMW), InForm Suite: InForm, Central Designer, Central Coding, CRF Submit, InForm Publisher, InForm Adapter, InForm User Management Interface (UMI), User Management Tool (UMT) and CIS, IRT, LabPas, Life Sciences Data Hub (LSH), mHealth, Remote Data Capture (RDC), Siebel Clinical Trial Management System (CTMS) - (on premise), Site Select, Site Activate, Site Analyze and Analyze Insight for Activate Cloud Service (goBalto), Thesaurus Management System, Oracle Life Sciences CTMS Cloud Service (formerly TMMCS)

• Pharmacovigilance Products:  Argus Cloud Service / On premise, Empirica Cloud Service / On premise, Safety One Intake

• Healthcare Products:  Health Response Readiness Cloud Service, Health Immunization Management Cloud Service, Health Management System Cloud Service for Government, Healthcare Notifications Cloud Service, Healthcare Analytics Data Integration, Healthcare Data Repository, Healthcare Foundation (formerly Healthcare Data Warehouse Foundation), Healthcare Omics, Healthcare Master Person Index, Healthcare Translational Research

*NOTE: Oracle Life Sciences Support team provides essential support 24x7 in English and in other Local Languages during the customers’ standard working hours in order to address the incoming queries in real-time.

Details

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