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Entitlement for My Oracle Support access FAQ (Doc ID 361177.1)

Last updated on MAY 22, 2023

Applies to:

My Oracle Support
Information in this document applies to any platform.


This document provides information on My Oracle Support - Access and Entitlement.

My Oracle Support is an integral component of Oracle’s support offering suite and is intended for the exclusive use of currently supported customers.  A Support Identifier (SI) number is used to identify you as a customer, this identifier is distributed with your support contract and is required to access Oracle Support Services, including My Oracle Support and phone support.

My Oracle Support users with no active SIs contained in their profile will only have access to their My Oracle Support user profile.

The following FAQ will provide you with a better understanding of Support Identifiers and how they are used. Please be sure to review and understand this information to help ensure your access to My Oracle Support remains uninterrupted.

Questions and Answers

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In this Document
Questions and Answers
 What is an active Support Identifier?
 What features can I access in My Oracle Support if all my Support Identifiers are Inactive?
 As a My Oracle Support user, how do I check Support Identifiers in My Account to verify if they are active? 
 As a My Oracle Support user, how can I find out about active Support Identifiers?
 How can I add active Support Identifiers to my profile?
 Where to address any unanswered questions?

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