Diagnostic Assistant: Troubleshooting Guide
(Doc ID 471609.1)
Last updated on MARCH 12, 2021
Applies to:
Oracle Configuration Manager - Version 10.3.6.0.0 and laterOSS Support Tools - Version 8.03 and later
Information in this document applies to any platform.
Purpose
| Description | Reference & Resources Menu |
|---|---|
|
This document addresses common issues related to the Diagnostic Assistant tool. If you encounter an issue that is not listed, or the suggested solution does not work for you, please let us know, there is a conversation forum which has been set up in OSN, ‘Using DA’, for the purpose of gathering information about your usage of DA, troubleshoot any other encountered new issues or questions and how it could serve you better. |
Troubleshooting Steps
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Purpose |
| Troubleshooting Steps |
| Windows OS: Can't load 'C:\Oracle\agent12c\core\12.1.0.4.0\perl\lib/auto/Fcntl/Fcntl.dll' |
| Upload of diagnostic collection file(s), but file(s) are not attached to my service request |
| Warning: Failed to upload due to invalid inputs: |
| Error: Missing Required WebUI Startup Password |
| Error: Could not find or load main class DaSystemCli |
| Warning: Oracle Support http://support.oracle.com is not accessible. |
| 'startweb' does not return a URL |
| Unable to run Diagnostic Assistant |
| getmenu, upload, createDraftSR, download command not completing successfully -- Am I still connected to the Internet |
| I am having issues running DA in the Web |
| 'run' command not finding expected commands |
| User can not bring up the DA Main menu in Windows 7, * or Vista |
| Windows: Error: Perl not found in the PATH of in known folder locations. |
| 'getmenu' Command Results in Error: Failed to Download DA Menu from KM Article:xxxxxx.1 |
| WARNING: The following DA files are missing or did not match the original distribution: <list of invalid or missing files> |
| Unable to launch Diagnostics Assistant (DA) - Error : oracle/sysman/da/discover/DaDiscovery : Unsupported major.minor version 52.0 |
| References |