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Diagnostic Assistant: Troubleshooting Guide (Doc ID 471609.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Configuration Manager - Version and later
OSS Support Tools - Version 8.03 and later
Information in this document applies to any platform.


Description Reference & Resources Menu

This document addresses common issues related to the Diagnostic Assistant tool.

If you encounter an issue that is not listed, or the suggested solution does not work for you, please let us know, there is a conversation forum which has been set up in OSN, ‘Using DA’, for the purpose of gathering information about your usage of DA, troubleshoot any other encountered new issues or questions and how it could serve you better.



Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Windows OS: Can't load 'C:\Oracle\agent12c\core\\perl\lib/auto/Fcntl/Fcntl.dll'
 Upload of diagnostic collection file(s), but file(s) are not attached to my service request
 Warning: Failed to upload due to invalid inputs:
 Error: Missing Required WebUI Startup Password
 Error: Could not find or load main class DaSystemCli
 Warning: Oracle Support is not accessible.
 'startweb' does not return a URL
 Unable to run Diagnostic Assistant
 getmenu, upload, createDraftSR, download command not completing successfully -- Am I still connected to the Internet
 I am having issues running DA in the Web
 'run' command not finding expected commands
 User can not bring up the DA Main menu in Windows 7, * or Vista
 Windows: Error: Perl not found in the PATH of in known folder locations.
 'getmenu' Command Results in Error: Failed to Download DA Menu from KM Article:xxxxxx.1
 WARNING: The following DA files are missing or did not match the original distribution: <list of invalid or missing files>
 Unable to launch Diagnostics Assistant (DA) - Error : oracle/sysman/da/discover/DaDiscovery : Unsupported major.minor version 52.0

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