FAQ - Real User Experience Insight (RUEI)
(Doc ID 1457635.1)
Last updated on AUGUST 27, 2024
Applies to:
APM - Application Performance Management - Version 11.1.0.0 and laterInformation in this document applies to any platform.
Purpose
The purpose of this document is to provide answers to questions that are frequently asked about the Real User Experience Insight product or do not neccerarly need to be described in a seperate note.
Questions and Answers
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Purpose |
| Questions and Answers |
| Installation and initial Setup |
| Where can one download the RUEI software package? |
| What upgrade paths are supported? |
| Is a NFS filesystem supported for use with RUEI |
| What does the "local" storage mean? Is i-SCSI SAN storage the supported "local" storage for RUEI? Is fiber SAN storage the supported "Local" storage for RUEI? |
| Are there any requirements for the Database storage |
| Why does the RUEI reporter machine require so much memory? |
| Can the OS user accounts that are created during the installation be PAM or VAS managed? |
| Is RUEI supported to work in combination with Snoopy (linux sysadmin logging tool) |
| Is RUEI supported to run on a Virtual Machine (VM) or Blade system with Virtual Network? |
| What features of the Oracle Database are required for RUEI to function? |
| Our company does not allow non-root users to have crontab entries. Can RUEI comply to this pollicy? |
| Can the collector handle input from an Aggregate (bonded) link? |
| How can one best move a RUEI installation to new hardware or system? |
| Can RUEI monitor IPv6 based traffic? |
Data Reliability FAQs |
| How much can value's differ from KPI and Browse data? |
| Do browse Data values have better quality than KPI values? |
| How much time is there between monitoring data and triggering a KPI alert? |
| How to distinguish when KPI is calculated properly and when not? |
| How much time offset i can expect between databrowser and KPI data? |
| How can one tell if the RUEI reporter or collector can not handle the amount of traffic? |
| Does RUEI allow lost data to be restored or re processed? |
| Can the RUEI collector handle gzip encoded data? |
Reporting and Data |
| What is end-to-end-time-per-page, Page-load-time, Browser-Loading-Time, Page-Reading-Times End-to-end, Server, and Network Times ? |
| How long will RUEI wait until No Server Response is determined? |
| What is the maximum number of characters RUEI can store in a page-name? |
| Can one add more or other data-counters or views to a report? |
| How can one see the last time a user has visited an application. |
| What possibilities does RUEI have to publish report data to other tools? |
| Can one export report data in Excel (XLS) format with more then 65536 rows? |
| How to extract KPI dashboard information from RUEI |
| How to export RUEI reports with a 5 minute timeframe? |
| How Does RUEI calculate small/medium/large deviations for automatic target calculation for a KPI? |
| How to Fix a Report to Always Show a Specific Zoom Level |
| How can it happen that data is reported twice when using a remote collector? |
| Can one prevent RUEI from reporting on urls like /favicon.ico and /robots.txt altogether? |
| After removing unappropriate domain from the Identification panel of a suite or application the average page-load-time of that application has doubled how is this possible? |
System maintenance |
| Are configurations backups backwards compatible? |
| Can I upload a configuration backup taken from one system to another? |
| The Backup file is larger / smaller then in the previous RUEI version |
| How complete is the de-installation of RPMs? |
| What actions should be taken on RUEI to detach the database in order to perform maintenance or other actions on the database such as moving / copying the database. |
| Process qjobd is always in zombie status |
Configuration |
| How can one rename an application in the configuration? |
| What SSL encryption protocols does the collector support? |
| What are some examples of supported SSL ciphers? |
| Is the collector compatibility with 1 certificate that has multiple domains/SANs (UCC) |
| Also see: |
| References |