BTM JDBC Connections Are Being Closed With the Following Message in the Logs: java.sql.SQLRecoverableException: Closed Connection
(Doc ID 1462656.1)
Last updated on AUGUST 19, 2022
Applies to:
APM - Application Performance Management - Version 12.1.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
The Business Transaction Management (BTM) Console starts to hang and these messages appear in the BTM log files:
[DRIVER-THROWN-EXCEPTION] java.sql.SQLRecoverableException: Closed Connection
com.amberpoint.datastore.DataStoreException: Rollback failed: SQLState:08003, ErrorCode:17008, Message:Closed Connection stack:java.sql.SQLRecoverableException: Closed Connection
com.amberpoint.datastore.DataStoreException: Commit failed: SQLState:08003, ErrorCode:17008, Message:Closed Connection stack:java.sql.SQLRecoverableException: Closed Connection
The above errors typically appear in the log files for the AP_SPHERE_SERVICE service. These log files are usually found in a directory that looks like this:
<MW_HOME>\10.3.6.0\user_projects\domains\<YOUR_DOMAIN>\btmstorage\btmcentral\sphere\logdir
Another way to view the log files for the BTM Sphere service it to do the following:
1) Log into the BTM UI
2) Navigate to Administration >> System Services.
3) Highlight AP_Sphere_Service
4. Click on the menu item: Admin >> Open System Service Log for AP_Sphere_Service
You can view the errodr from here. Also, the box in the upper right corner shows you where the actual log can be found.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |