Last updated on JUNE 15, 2017
Applies to:APM - Application Performance Management - Version 126.96.36.199.0 and later
Information in this document applies to any platform.
The Business Transaction Management (BTM) Console starts to hang and these messages appear in the BTM log files:
[DRIVER-THROWN-EXCEPTION] java.sql.SQLRecoverableException: Closed Connection
com.amberpoint.datastore.DataStoreException: Rollback failed: SQLState:08003, ErrorCode:17008, Message:Closed Connection stack:java.sql.SQLRecoverableException: Closed Connection
com.amberpoint.datastore.DataStoreException: Commit failed: SQLState:08003, ErrorCode:17008, Message:Closed Connection stack:java.sql.SQLRecoverableException: Closed Connection
The above errors typically appear in the log files for the AP_SPHERE_SERVICE service. These log files are usually found in a directory that looks like this:
Another way to view the log files for the BTM Sphere service it to do the following:
1) Log into the BTM UI
2) Navigate to Administration >> System Services.
3) Highlight AP_Sphere_Service
4. Click on the menu item: Admin >> Open System Service Log for AP_Sphere_Service
You can view the errodr from here. Also, the box in the upper right corner shows you where the actual log can be found.
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