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EM12C Service Management Troubleshooting guide (Doc ID 1542664.1)

Last updated on MARCH 08, 2017

Applies to:

Enterprise Manager for Fusion Middleware - Version 12.1.0.1.0 to 12.1.0.2.0
Information in this document applies to any platform.

Purpose

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 The following information breaks down the different components available in Enterprise Manager for service management and service level reporting.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Useful Links
 Beacons
 Aggregate Service
 Generic Service
 Generic Service with System based Availability
 Generic Service with Service test based Availability
 Service Test
 Where to check the status of a service test?
 How to verify if the service test is working or not?
 What to check if the verify service test resturns a status down (red) or an error?
 Service Levels and Service Reporting
 Debugging options
 Known Issues
References

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