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Troubleshooting User Interface (Initial) Login Errors (Doc ID 1611029.1)

Last updated on JANUARY 03, 2020

Applies to:

APM - Application Performance Management - Version and later
Information in this document applies to any platform.


When trying to access the RUEI login screen, perhaps for the first time after an installation or upgrade, a number of different errors can be encountered.
This document describes common and known issues that can be at the root of the error.


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In this Document
 Obtaining debug information
 Common errors related to permissions during the installation
 $RUEI_DATA permissions
 Umask settings for root and $RUEI_USER
 Known issues
 RUEI login screen fails to appear due to ORA-12578: TNS:wallet open failed  or ORA-12154: TNS:could not resolve the connect identifier specified
 RUEI login screen fails to appear due to ORA-12162  TNS:net service name is incorrectly specified and / or error_log(/processor/log/gui_debug.log) [...]
 set-admin-password fails with Zend error message

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