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Troubleshooting User Interface (Initial) Login Errors (Doc ID 1611029.1)

Last updated on APRIL 17, 2024

Applies to:

APM - Application Performance Management - Version 12.1.0.0.0 and later
Information in this document applies to any platform.

Goal

When trying to access the RUEI login screen, perhaps for the first time after an installation or upgrade, a number of different errors can be encountered.
This document describes common and known issues that can be at the root of the error.

Solution

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In this Document
Goal
Solution
 Obtaining debug information
 Common errors related to permissions during the installation
 $RUEI_DATA permissions
 Umask settings for root and $RUEI_USER
 Known issues
 RUEI login screen fails to appear due to ORA-12578: TNS:wallet open failed  or ORA-12154: TNS:could not resolve the connect identifier specified
 RUEI login screen fails to appear due to ORA-12162  TNS:net service name is incorrectly specified and / or error_log(/processor/log/gui_debug.log) [...]
 set-admin-password fails with Zend error message
 
References


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