EM 12c, 13c: 'Test Email Servers' in the Notification Methods Page Succeeds but no Email is Received by the Configured Email Address

(Doc ID 1936534.1)

Last updated on FEBRUARY 14, 2018

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.1.0 and later
Information in this document applies to any platform.

Symptoms

In the 12c Console UI, clicking on 'Test Email Servers' button in the Setup -> Notifications -> Notification Methods page succeeds with the below message:

However, no such email is received by the Email ID configured for the "Sender's Email Address" field.

This could also occur when sending a test email to the email address added to a particular Administrator in the Setup -> <> menu -> Enterprise Manager Password & Email page.

Cause

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