EM 12c: Database Down Notification is being Generated from Enterprise Manager 12c Cloud Control even when the Database Target is Excluded from the Notification Rule (Doc ID 2095361.1)

Last updated on NOVEMBER 16, 2022

Applies to:

Symptoms

In a new incident management ruleset,the "Exclude Targets" parameter included a Group, which consists of several databases for which incidents or notifications should not be created or sent.

Even with the databases in the Group to be excluded, when the ruleset is evaluated, an incident is created and notification email sent.

The incident was generated from the ruleset in question as shown below:

Target type=Database System
Target name=<SID>_sys
Categories=Availability
Message=Target is down; 1 member is down: <SID>
Severity=Fatal
Event reported time=Jan 6, 2016 1:00:18 PM EST
Associated Incident Id=3045
Associated Incident Status=New
Associated Incident Owner=
Associated Incident Acknowledged By Owner=No
Associated Incident Priority=None
Associated Incident Escalation Level=0
Event Type=Target Availability
Event name=Status
Availability status=Down
Root Cause Analysis Status=Symptom
Causal analysis result=Identified as a symptom with 1 causes
pizza Database Instance=Failed to connect to database instance: _V2_#sFailed to connect: java.sql.SQLException: Listener refused the connection with the following error: ORA-12505, TNS:listener does not currently know of SID given in connect descriptor ;.
Rule Name=copy_of_ruleset_to_create_and_manager_incidents,Incident creation rule for a Target Down availability status
Rule Owner=SYSMAN
Update Details:
Target is down; 1 member is down: <SID>
Incident created by rule (Name = copy_of_ruleset_to_create_and_manager_incidents, Incident creation rule for a Target Down availability status; Owner = SYSMAN).


It was expected that the excluded target databases in the group should not cause an incident to be created nor an email notification to be sent.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.