Announcement: Management Connectors Not Supported by 3rd Party Management System Vendors are Deprecated and Desupported in Enterprise Manager Cloud Control 13.1 (Doc ID 2141722.1)

Last updated on FEBRUARY 20, 2024

Applies to:

Enterprise Manager Base Platform - Version 13.1.0.0.0 and later
Enterprise Manager for Miscellaneous Plug-ins - Version 12.1.0.1.0 to 12.1.0.3.0 [Release 12.1]
Information in this document applies to any platform.

Details

What is being Deprecated:

Oracle Enterprise Manager Cloud Control provides vendor specific management connectors to forward event and ticketing information to 3^rd party management systems. Starting with Oracle Enterprise Manager Cloud Control 13.1, the following management connectors will be deprecated and desupported because they are no longer supported by the 3^rd party vendors.

BMC Remedy Change Management Connector - 12.1.0.1.0
HP Service Manager 7.0 Connector - 12.1.0.2.0
IBM TEC Connector - 12.1.0.2.0
IBM TEC Connector - 12.1.0.3.0

Impact:

Beginning with Oracle Enterprise Manager Cloud Control 13.1, the management connectors listed above will be deprecated and desupported. Oracle has not tested or certified these management connectors in Enterprise Manager 13.1 and will not be providing enhancements, fixes, or support for them.

Actions

What do you need to do?
If you are currently using one of the deprecated/desupported management connectors, in order to continue to receive support from Oracle you need to remain on Oracle Enterprise Manager Cloud Control 12.1.0.5.0 and below.

Contacts

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