EM13c: CellSrv Status Metric Fails With 'em_error=ping response failed' (Doc ID 2148551.1)

Last updated on JUNE 14, 2016

Applies to:

Enterprise Manager for Exadata - Version 13.1.1.0.0 and later
Information in this document applies to any platform.

Symptoms

The cell server metric is failing with the error:  "<cellname> is down. MS Status is UNKNOWN and Ping Status is FAILED"

However the cell is confirmed to be up and running.

The following error is showing in CellSrv Status Metric:

em_error=ping response failed for IP address <ip address>:

oracle.sysman.emSDK.emd.comm.MetricGetException: em_error=ping response failed for IP address <ip address>

Changes

EM13c Discovery of an Exadata Rack.

Cause

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