My Oracle Support Banner

EM13c: CellSrv Status Metric Fails With 'em_error=ping response failed' (Doc ID 2148551.1)

Last updated on AUGUST 22, 2023

Applies to:

Enterprise Manager for Exadata - Version and later
Information in this document applies to any platform.


The cell server metric is failing with the error:  "<cellname> is down. MS Status is UNKNOWN and Ping Status is FAILED"

However the cell is confirmed to be up and the RS, MS and cellsrv processes are running.

The following error is showing in CellSrv Status Metric:



EM13c Discovery of an Exadata Rack.



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.