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EM13c: CellSrv Status Metric Fails With 'em_error=ping response failed' (Doc ID 2148551.1)

Last updated on JANUARY 27, 2020

Applies to:

Enterprise Manager for Exadata - Version 13.1.1.0.0 and later
Information in this document applies to any platform.

Symptoms

The cell server metric is failing with the error:  "<cellname> is down. MS Status is UNKNOWN and Ping Status is FAILED"

However the cell is confirmed to be up and the RS, MS and cellsrv processes are running.

The following error is showing in CellSrv Status Metric:

  

Changes

EM13c Discovery of an Exadata Rack.

 

Cause

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