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EM 13c: Enterprise Manager 13.2 Cloud Control ASM Incident Reported with Message=Failed To Connect To ASM Instance. The Connection Is Closed: The Connection Is Closed (Doc ID 2251591.1)

Last updated on FEBRUARY 11, 2019

Applies to:

Enterprise Manager for Oracle Database - Version 13.2.0.0.0 to 13.3.1.0.0 [Release 13.2]
Information in this document applies to any platform.

Symptoms

Enterprise Manager (EM) 13.2.0.0.0 Cloud Control
Target Database, Listener, ASM, Grid Infrastructure (HA)

The following incident is being generated:

Host=host.company.com
Target type=Automatic Storage Management
Target name=+ASM_host.company.com
Categories=Availability
Message=Failed to connect to ASM instance. The connection is closed: The connection is closed
Severity=Fatal
Event reported time=Feb 10, 2017 12:40:54 AM EST
Target Lifecycle Status=Test
Customer Support Identifier=9999999
Operating System=AIX
Platform=powerpc
Associated Incident Id=1669
Associated Incident Status=New
Associated Incident Owner=
Associated Incident Acknowledged By Owner=No
Associated Incident Priority=None
Associated Incident Escalation Level=0
Event Type=Target Availability
Event name=Status
Availability status=Down
Root Cause Analysis Status=Neither Cause Nor Symptom
Causal analysis result=Neither a cause nor a symptom
Rule Name=Non-PROD Targets,Target Availability
Rule Owner=SYSMAN
Update Details:
Failed to connect to ASM instance. The connection is closed: The connection is closed
Incident created by rule (Name = Non-PROD Targets, Target Availability; Owner = SYSMAN).

 The gcagent.log will show errors such as :

 

 [65336:GC.Executor.126 (osm_instance:+ASM__host.company.com:ofs_performance_metrics) (osm_instance:+ASM__host.company.com:ofs_performance_metrics:Instance_Volume_Performance)] ERROR - The connection is closed: The connection is closed
java.sql.SQLException: The connection is closed: The connection is closed
at oracle.ucp.util.UCPErrorHandler.newSQLException(UCPErrorHandler.java:464)
at oracle.ucp.util.UCPErrorHandler.newSQLException(UCPErrorHandler.java:448)
at oracle.ucp.jdbc.proxy.JDBCConnectionProxyFactory.invoke(JDBCConnectionProxyFactory.java:307)
at oracle.ucp.jdbc.proxy.ConnectionProxyFactory.invoke(ConnectionProxyFactory.java:50)
at com.sun.proxy.$Proxy27.prepareCall(Unknown Source)

Cause

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In this Document
Symptoms
Cause
Solution
References


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