EM 13c: Enterprise Manager 13.2 Cloud Control ASM Incident Reported with Message=Failed To Connect To ASM Instance. The Connection Is Closed: The Connection Is Closed (Doc ID 2251591.1)

Last updated on APRIL 27, 2017

Applies to:

Enterprise Manager for Oracle Database - Version 13.2.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Enterprise Manager (EM) 13.2.0.0.0 Cloud Control
Target Database, Listener, ASM, Grid Infrastructure (HA)

The following incident is being generated:

Host=host.company.com
Target type=Automatic Storage Management
Target name=+ASM_host.company.com
Categories=Availability
Message=Failed to connect to ASM instance. The connection is closed: The connection is closed
Severity=Fatal
Event reported time=Feb 10, 2017 12:40:54 AM EST
Target Lifecycle Status=Test
Customer Support Identifier=3668993
Operating System=AIX
Platform=powerpc
Associated Incident Id=1669
Associated Incident Status=New
Associated Incident Owner=
Associated Incident Acknowledged By Owner=No
Associated Incident Priority=None
Associated Incident Escalation Level=0
Event Type=Target Availability
Event name=Status
Availability status=Down
Root Cause Analysis Status=Neither Cause Nor Symptom
Causal analysis result=Neither a cause nor a symptom
Rule Name=Non-PROD Targets,Target Availability
Rule Owner=SYSMAN
Update Details:
Failed to connect to ASM instance. The connection is closed: The connection is closed
Incident created by rule (Name = Non-PROD Targets, Target Availability; Owner = SYSMAN).

 

Changes

 

Cause

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