EM 13c: Enterprise Manager 13.2 Cloud Control ASM Incident Reported with Message=Failed To Connect To ASM Instance. The Connection Is Closed: The Connection Is Closed
(Doc ID 2251591.1)
Last updated on FEBRUARY 11, 2019
Applies to:Enterprise Manager for Oracle Database - Version 22.214.171.124.0 to 126.96.36.199.0 [Release 13.2]
Information in this document applies to any platform.
Enterprise Manager (EM) 188.8.131.52.0 Cloud Control
Target Database, Listener, ASM, Grid Infrastructure (HA)
The following incident is being generated:
Target type=Automatic Storage Management
Message=Failed to connect to ASM instance. The connection is closed: The connection is closed
Event reported time=Feb 10, 2017 12:40:54 AM EST
Target Lifecycle Status=Test
Customer Support Identifier=9999999
Associated Incident Id=1669
Associated Incident Status=New
Associated Incident Owner=
Associated Incident Acknowledged By Owner=No
Associated Incident Priority=None
Associated Incident Escalation Level=0
Event Type=Target Availability
Root Cause Analysis Status=Neither Cause Nor Symptom
Causal analysis result=Neither a cause nor a symptom
Rule Name=Non-PROD Targets,Target Availability
Failed to connect to ASM instance. The connection is closed: The connection is closed
Incident created by rule (Name = Non-PROD Targets, Target Availability; Owner = SYSMAN).
The gcagent.log will show errors such as :
[65336:GC.Executor.126 (osm_instance:+ASM__host.company.com:ofs_performance_metrics) (osm_instance:+ASM__host.company.com:ofs_performance_metrics:Instance_Volume_Performance)] ERROR - The connection is closed: The connection is closed
java.sql.SQLException: The connection is closed: The connection is closed
at com.sun.proxy.$Proxy27.prepareCall(Unknown Source)
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