EM 13c: Enterprise Manager 13.2 Cloud Control ASM Incident Reported with Message=Failed To Connect To ASM Instance. The Connection Is Closed: The Connection Is Closed

(Doc ID 2251591.1)

Last updated on APRIL 06, 2018

Applies to:

Enterprise Manager for Oracle Database - Version and later
Information in this document applies to any platform.


Enterprise Manager (EM) Cloud Control
Target Database, Listener, ASM, Grid Infrastructure (HA)

The following incident is being generated:

Target type=Automatic Storage Management
Target name=+ASM_host.company.com
Message=Failed to connect to ASM instance. The connection is closed: The connection is closed
Event reported time=Feb 10, 2017 12:40:54 AM EST
Target Lifecycle Status=Test
Customer Support Identifier=3668993
Operating System=AIX
Associated Incident Id=1669
Associated Incident Status=New
Associated Incident Owner=
Associated Incident Acknowledged By Owner=No
Associated Incident Priority=None
Associated Incident Escalation Level=0
Event Type=Target Availability
Event name=Status
Availability status=Down
Root Cause Analysis Status=Neither Cause Nor Symptom
Causal analysis result=Neither a cause nor a symptom
Rule Name=Non-PROD Targets,Target Availability
Rule Owner=SYSMAN
Update Details:
Failed to connect to ASM instance. The connection is closed: The connection is closed
Incident created by rule (Name = Non-PROD Targets, Target Availability; Owner = SYSMAN).



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