EM 13c: Enterprise Manager 13c Cloud Control Agent Push Deployment Fails with: Error Message:Not Available
(Doc ID 2292888.1)
Last updated on OCTOBER 18, 2022
Applies to:
Enterprise Manager Base Platform - Version 13.2.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
Enterprise Manager (EM) 13.2 Cloud Control Agent deployment fails during agent configuration with this error in /OMS instance base/em/EMGC_OMS1/sysman/agentpush/<date>_<timestamp>/applogs/<hostname>_deploy.log:
2017-07-07_11-01-43:INFO:=========Command Exception :Error Message:Not Available
Exit Code :0
2017-07-07_11-01-43:INFO:Updating Action Install with Status FAILED and error Message :Error Message:Not Available
Exit Code :0 and problem Execution of command /home/oracle/oemagent/ADATMP_2017-07-07_10-54-13-AM/agentDeploy.sh -ignorePrereqs ORACLE_HOSTNAME=abc.xyz.com AGENT_BASE_DIR=/home/oracle/oemagent OMS_HOST=xyz.abc.com EM_UPLOAD_PORT=4903 AGENT_INSTANCE_HOME=/home/oracle/oemagent/agent_inst b_doDiscovery=false START_AGENT=false b_forceInstCheck=true -force AGENT_PORT=3872 on host abc.xyz.com Failed and recommendation Fix the cause of the error and retry the operation
Exit Code :0
2017-07-07_11-01-43:INFO:Updating Action Install with Status FAILED and error Message :Error Message:Not Available
Exit Code :0 and problem Execution of command /home/oracle/oemagent/ADATMP_2017-07-07_10-54-13-AM/agentDeploy.sh -ignorePrereqs ORACLE_HOSTNAME=abc.xyz.com AGENT_BASE_DIR=/home/oracle/oemagent OMS_HOST=xyz.abc.com EM_UPLOAD_PORT=4903 AGENT_INSTANCE_HOME=/home/oracle/oemagent/agent_inst b_doDiscovery=false START_AGENT=false b_forceInstCheck=true -force AGENT_PORT=3872 on host abc.xyz.com Failed and recommendation Fix the cause of the error and retry the operation
From <Agent base directory>/agent_inst/sysman/log/gcagent.log:
Caused by: java.lang.IllegalStateException: can't get hostname
at oracle.sysman.gcagent.metadata.TargetManager.getHostName(TargetManager.java:1298)
at oracle.sysman.gcagent.metadata.MetadataManager.initializeFormatters(MetadataManager.java:671)
at oracle.sysman.gcagent.metadata.MetadataManager.<clinit>(MetadataManager.java:241)
... 10 more
2017-07-07 07:21:35,180 [1:D71F9C35] INFO - stderr: EMD setproperty failed: Offline SetProperties failed:null
2017-07-07 07:21:35,180 [1:D71F9C35] INFO - Exit Code: -1
at oracle.sysman.gcagent.metadata.TargetManager.getHostName(TargetManager.java:1298)
at oracle.sysman.gcagent.metadata.MetadataManager.initializeFormatters(MetadataManager.java:671)
at oracle.sysman.gcagent.metadata.MetadataManager.<clinit>(MetadataManager.java:241)
... 10 more
2017-07-07 07:21:35,180 [1:D71F9C35] INFO - stderr: EMD setproperty failed: Offline SetProperties failed:null
2017-07-07 07:21:35,180 [1:D71F9C35] INFO - Exit Code: -1
Changes
Cause
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