EM 13C: Enterprise Manager 13c Cloud Control Agent Upgrade on MS Windows Fails with Error: Plugin upgrade failed

(Doc ID 2320260.1)

Last updated on OCTOBER 28, 2017

Applies to:

Enterprise Manager Base Platform - Version 13.2.0.0.0 and later
Microsoft Windows x64 (64-bit)

Symptoms

All Enterprise Manager 12.1.0.4 Cloud Control Agents are being upgraded to version 13.2.0.0.0. This issue concerns Windows based Agents. Using the Agent Upgrade wizard, the process fails in the upgradeAgent step with the message:

 

 

Changes

 

Cause

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