OEM 12c – "The pluggable database <databaseName> is down" Error When Database Is Up
(Doc ID 2321335.1)
Last updated on JUNE 01, 2020
Applies to:Enterprise Manager for Oracle Database - Version 18.104.22.168.0 to 22.214.171.124.0 [Release 12.1]
Information in this document applies to any platform.
Symptoms for this issue include:
- OEM 12c will repeatedly show fatal errors in the OEM alert log such as the following:
- Checking status in Enterprise Summary of OEM 12c will show the database as down.
- Logging in to the database with normal user account is successful.
- A SQL query of the database status will show it as up and normal (i.e – query of V$PDBS, etc).
- Alert logs may contain ORA-28000 (account locked), ORA-28002 (password will expire) and/or ORA-28001 (password has expired) errors for user dbsnmp.
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