EM 13c: 'emctl status oms -details' Shows Webtier Status As Down Incorrectly Though It Is Actually Up

(Doc ID 2394628.1)

Last updated on MAY 06, 2018

Applies to:

Enterprise Manager Base Platform - Version 13.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

13c EM

start oms shows all components started successfully however webtier status is down

<OMS_MIDDLEWARE_HOME>/bin>./emctl start oms 

Oracle Enterprise Manager Cloud Control 13c Release 2
Copyright (c) 1996, 2016 Oracle Corporation. All rights reserved.
Starting Oracle Management Server...
WebTier Successfully Started
Oracle Management Server Successfully Started
Oracle Management Server is Up
JVMD Engine is Up
Starting BI Publisher Server ...
BI Publisher Server Successfully Started
BI Publisher Server is Up


<OMS_MIDDLEWARE_HOME>/bin>./emctl status oms -details

Copyright (c) 1996, 2016 Oracle Corporation. All rights reserved.
Enter Enterprise Manager Root (SYSMAN) Password :
Console Server Host : <HOSTNAME>
HTTP Console Port : 7788
HTTPS Console Port : 7802
HTTP Upload Port : 4889
HTTPS Upload Port : 4903
EM Instance Home : /u01/app/gcnepa/em_13_2/gc_inst/em/EMGC_OMS1
OMS Log Directory Location : /u01/app/gcnepa/em_13_2/gc_inst/em/EMGC_OMS1/sysman/log
SLB or virtual hostname: <SLB_HOSTNAME>
HTTPS SLB Upload Port : 4903
HTTPS SLB Console Port : 443
HTTPS SLB JVMD Port : 7301
Agent Upload is locked.
OMS Console is locked.
Active CA ID: 1
Console URL: https://<SLB_HOSTNAME>:443/em
Upload URL: https://<SLB_HOSTNAME>:4903/empbs/upload

WLS Domain Information
Domain Name : GCDomain
Admin Server Host : sakc87eav-mgmt.gcssmc.mil
Admin Server HTTPS Port: 7102
Admin Server is RUNNING

Oracle Management Server Information
Managed Server Instance Name: EMGC_OMS1
Oracle Management Server Instance Host: <HOSTNAME>
WebTier is Down
Oracle Management Server is Up
JVMD Engine is Up

BI Publisher Server Information
BI Publisher Managed Server Name: BIP
BI Publisher Server is Up

BI Publisher HTTP Managed Server Port : 9701
BI Publisher HTTPS Managed Server Port : 9803
BI Publisher HTTP OHS Port : 9788
BI Publisher HTTPS OHS Port : 9851
BI Publisher HTTPS SLB Port : 9803
BI Publisher is locked.
BI Publisher Server named 'BIP' running at URL: https://<SLB_HOSTNAME>:9803/xmlpserver
BI Publisher Server Logs: /u01/app/gcnepa/em_13_2/gc_inst/user_projects/domains/GCDomain/servers/BIP/logs/
BI Publisher Log : /u01/app/gcnepa/em_13_2/gc_inst/user_projects/domains/GCDomain/servers/BIP/logs/bipublisher/bipublisher.log

$../gc_inst/em/EMGC_OMS1/sysman/log/ emctl.log reports following errors:

Changes

 

Cause

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