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EM13c: Installing EM Agent Fails with Error message "SSHValidations recommendation: Ensure the provided user name and password or ssh keys are correct" (Doc ID 2469403.1)

Last updated on DECEMBER 06, 2019

Applies to:

Enterprise Manager Base Platform - Version 13.1.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Trying to install an Enterprise Manager (EM) Cloud Control Agent from EM Console (Push Method) fails while using the RSA ssh keypair.

Issue is with the SSH keypair Authentication for user oracle.

Stack observed from <EM_INSTANCE_HOME>/em/EMGC_OMS*/sysman/agentpush/<time stamp>/applogs/<AGENT_HOSTNAME>.log file

2018-10-25_14-56-02:INFO:==================START Inside populateCurrentSessionData ==================:
2018-10-25_14-56-02:INFO:waitForRefresh flag in deployment in progress page model true
2018-10-25_14-56-02:INFO:group is not null, so break the refresh loop
2018-10-25_14-56-02:INFO:Group group1
2018-10-25_14-56-02:INFO:Creating Parent Platform Linux x86-64
2018-10-25_14-56-02:INFO: HOST : <AGENT_HOSTNAME> Intialization : FAILED Remote Prereq status : NULL INSTALL status : NULL
2018-10-25_14-56-02:INFO:Inside setDetailsBean :groupid group1 hostname <AGENT_HOSTNAME>
2018-10-25_14-56-02:INFO:Dep vo map for host <AGENT_HOSTNAME> is {Initialization=[AdaDeploymentVo:status: FAILED
[AdaActionVo: actionName: SSHValidations recommendation: Ensure the provided user name and password or ssh keys are correct. Ensure that the property PasswordAuthentication is set to 'yes' in the SSHD configuration file (sshd_config) on the remote host. Ensure that the property PubkeyAuthentication is set to 'yes' in the SSHD configuration file (sshd_config) on the remote host. Ensure that ssh is not configured to use a passphrase. errorStream: Either you provided incorrect username, password or ssh keys OR the password authentication is disabled for the sshd daemon on the remote host. If you are using ssh keys, then the public key authentication is disabled for the sshd daemon on the remote host or ssh is configured with passphrase. status: FAILED outStream: null AdaActionVo]
[AdaActionVo: actionName: CopyAgentImage recommendation: null errorStream: null status: NOT_EXECUTED outStream: null AdaActionVo]
AdaDeploymentVo]}
2018-10-25_14-56-02:INFO: HOST : cc0.oraclecloud.com Intialization : FAILED Remote Prereq status : NULL INSTALL status : NULL
2018-10-25_14-56-02:INFO:Inside Build Progress Bar : Session Ended true Refresh Frequency 5000 Progress Bar Message Add Host Session Cancelled
2018-10-25_14-56-02:INFO:local prereqs failed/images/title_error.png Failed
2018-10-25_14-56-02:INFO:Since all nodes failed. Disable Continue ignoring failed host
2018-10-25_14-56-02:INFO:==================END populateCurrentSessionData ==================:

Screenshot of failure:

Cause

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In this Document
Symptoms
Cause
Solution
References


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