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EM 13c, 12c: How to Add LDAP Users Manually with sAMAccountName (Name other than Display Name) of External Users (Doc ID 2592119.1)

Last updated on AUGUST 29, 2023

Applies to:

Enterprise Manager Base Platform - Version and later
Information in this document applies to any platform.


Certain users cannot be added to Enterprise Manager (EM) 13c Cloud Control using Lightweight Directory Access Protocol (LDAP) authentication in WebLogic Server (WLS).

The user and its group are listed in the WLS Admin Console.

Using magnifier lookup in EM Console to search Enterprise Users does not find the user via first or last name, or username.


If auto-provisioning is enabled, user can connect and an account is auto-provisioned for them. 

However, if avoiding the use auto-provisioning, to try to add user manually, this error is received:

User <xxxx> not found in the external identity store (LDAP). Ensure the user exists in LDAP store.

emoms.log shows:


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