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Enterprise Manager 12c/13c Cloud Control Agent Diagnostic Incidents Known Issues (Doc ID 2592958.1)

Last updated on OCTOBER 16, 2019

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.1.0 and later
Information in this document applies to any platform.

Purpose

This document contains a list of known issues for 12c/13c Management Agent specific diagnostic incidents.

An incident is a single occurrence of a problem (critical error) that occurred in the Management Agent process while using Enterprise Manager. Diagnostic incidents usually indicate software errors and should be reported to Oracle using the Enterprise Manager Support Workbench.

A diagnostic incident logged for the Management agent will be recognized as:

1. The AGENT_INST_HOME/sysman/log/emagent.nohup file will show entries like:

Nov 03, 2016 11:08:14 AM oracle.sysman.diag.EMDiagImpl createIncident.648
INFO: incident 565 created with problem key java.lang.NullPointerException:oracle.sysman.gcagent.state.StateMgr:1096, in directory AGENT_INST_HOME/diag/ofm/emagent/emagent/incident/incdir_565
Nov 03, 2016 11:38:13 AM oracle.sysman.diag.EMDiagImpl captureDiagData.478
SEVERE: Critical error: <no message>
java.lang.NullPointerException

OR

2. A notification or alert will be raised on the Management Agent target similar to:

Host=host.domain.com
Target type=Agent
Target name=host.domain.com:3872
Incident creation time=Jan 31, 2016 7:23:21 AM EST
Last updated time=Jan 31, 2016 7:23:43 AM EST
Message=Internal error detected: java.lang.Throwable:oracle.sysman.gcagent.task.scheduler.DispatchingTaskScheduler:1071.
Severity=Critical
Metric Group=Incident
Metric=Diagnostic Incident
Metric value=diagnosticIncident

Scope

 EM 12c, EM 13c Cloud Control Management Agents

Details

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In this Document
Purpose
Scope
Details
 Troubleshooting summary
 Known issues 
References

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