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Intermittently the scheduled jobs to collect artifacts from MOS or ARU fail (Doc ID 2685008.1)

Last updated on SEPTEMBER 12, 2023

Applies to:

Enterprise Manager Base Platform - Version 13.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

 Intermittently the scheduled jobs (one every day at midnight) to collect artifacts from MOS or ARU fails because of connection glitches to the respective services.

REFRESH_FROM_MY_ORACLE_SUPPORT_JOB output log error:

Only one instance of the "Refresh From My Oracle Support" job can be run at a time.
The running job will update the Management Repository with the latest catalog data, you can however try to schedule/run the job at a later time.

Scheduled jobs are as follows:

Refresh From My Oracle Support
OPatch Update
Download CVU

 

Changes

 After applying the patch for bug 31233849 to restore OMS to MOS connectivity issues.

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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