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Fleet Patching - UPDATE_RACDB Is Failing In Update Properties Step With Error "su: Permission denied" (Doc ID 2689140.1)

Last updated on SEPTEMBER 03, 2020

Applies to:

Enterprise Manager for Oracle Database - Version 13.3.2.0.0 and later
Information in this document applies to any platform.

Symptoms

In Cloud Control Enterprise Manager using Fleet, UPDATE_RACDB is failing in update properties step with error "su: Permission denied"

Command Snippet:

$ emcli db_software_maintenance -performOperation -name="update" -purpose=UPDATE_RACDB -target_type=oracle_database -target_list="<target_name>" -Normal_credential="WELCOME:SYSMAN" -privilege_credential="WELCOME-ROOT:SYSMAN"
Processing target "<target_name>"...
Checking if target is already running from the current version of the image...
Check Passed.
Checking image subscription...
Check image subscription passed.
Operation 'update' created successfully.
Patching operation for database <TARGET_NAME> can be monitored using:
EMCLI:
emcli get_instance_status -exec=72DC7B5959500CBDE053BC3A410A3CD1 -details -xml
Browser:
https://<EM Host>:<EM Port>/em/faces/core-jobs-procedureExecutionTracking?executionGUID=72DC7B5959500CBDE053BC3A410A3CD1
Verb performOperation completed successfully

Job Failed log:

|____________________ FUNCTION CALL END gridupdate::getHomeOwner
|_____________________________________________________|

Changing the permission of directive
/tmp/JOB_A39DDE5E8CBF2E76E053D970400ACEBE/collect_dynamicProps.pl
2020-04-19 05:06:40: Invoking
"/tmp/158133411754280/1587269048613/update_targets_script" as user "oracle"
2020-04-19 05:06:40: Executing /bin/su oracle -c
"/tmp/158133411754280/1587269048613/update_targets_script"
2020-04-19 05:06:40: Executing cmd: /bin/su oracle -c
"/tmp/158133411754280/1587269048613/update_targets_script"
Password: su: Permission denied
[ERROR] - Failed to execute update_targets_script. Exiting... 

 

Cause

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